Returns & Exchanges

At Portland, we want you to love every piece you wear, but if a fit isn't right, we offer a seamless 30-day return policy for all unworn apparel. Items must be returned in their original condition with tags attached to be eligible for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the pre-paid shipping label provided via email and securely package your items in their original box.

3

Drop Off Your Package

Hand over your return parcel to any authorized carrier location or schedule a pickup at your convenience.

4

Receive Your Refund

After our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing